TailorStep, LLC (d.b.a WOA Shoes) – Shopper Terms & Conditions
Last Updated: April 14, 2025
These Shopper Terms and Conditions (“Terms”) are a legal agreement between you (“Shopper,” “you”) and TailorStep LLC, doing business as WOA Shoes (“WOA,” “we,” “us,” or “our”). These Terms apply whenever you access or use our website, mobile apps, or related services (the “Services”).
By clicking “accept,” creating an account, purchasing from us, or otherwise using the Services, you agree to these Terms. If you do not agree, please stop using the Services.
⚠️ Arbitration & Class Action Notice: These Terms include an arbitration clause and a class action waiver. Except for certain limited disputes, you agree that any disputes with WOA will be resolved by binding arbitration on an individual basis.
1. Using Our Services
You must be at least 18 years old, or 13+ with parental/guardian consent.
You agree not to use our Services for unlawful, fraudulent, or harmful activity.
We may refuse service, cancel orders, or limit purchases at our discretion.
By submitting your information, you agree we may collect and process data (including body scan imagery) as described in our [Privacy Policy].
2. Online Store & Orders
Our products are sold through Shopify’s e-commerce platform.
Prices, product availability, and descriptions may change without notice.
We may limit sales by person, household, or order. Orders we suspect are from resellers may be cancelled.
Colors and details shown online may vary depending on your device.
For details on returns, please see our [Return Policy].
3. Product Fit & Services
WOA Shoes offers custom-fit footwear using virtual scanning technology. By using our Services, you consent to the use of your submitted scans and data to create personalized footwear.
4. Intellectual Property
All trademarks, logos, images, and designs on the Services belong to WOA or our licensors.
You may not copy, modify, or distribute our intellectual property without permission.
If you submit feedback, ideas, or suggestions, you grant us a perpetual, royalty-free license to use them without obligation.
5. User Content
If you upload or submit content (photos, text, reviews, etc.):
- You keep ownership of your content.
- You grant WOA a worldwide, royalty-free license to use, display, and share it for business purposes.
- You agree not to post harmful, offensive, or infringing content.
6. Prohibited Uses
You may not use the Services to:
- Violate laws or infringe intellectual property rights.
- Harass, abuse, or discriminate against others.
- Upload viruses, malicious code, or spam.
- Attempt to bypass our security systems.
We may suspend or terminate access if you violate these rules.
7. Privacy
Your use of the Services is subject to our [Privacy Policy], which explains how we collect, use, and protect your information.
8. Errors & Changes
We do our best to provide accurate information, but errors (pricing, availability, descriptions) may occur. We reserve the right to correct these errors and to cancel or modify orders accordingly.
9. Warranties & Disclaimers
Our products and Services are provided “as is” and “as available.”
We do not guarantee that the Services will be uninterrupted, error-free, or secure.
To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
10. Limitation of Liability
To the maximum extent allowed by law:
- WOA and its affiliates are not liable for indirect, incidental, or consequential damages (including lost profits, data, or goodwill).
- Our total liability for any claim will not exceed $100 USD.
11. Arbitration & Dispute Resolution
Most issues can be resolved by contacting us at privacy @tailorstep.co.
If not resolved, disputes will be handled through binding arbitration in Atlanta, Georgia, under JAMS or FairClaims rules.
You waive any right to bring or join class actions.
Small claims court and intellectual property claims are exceptions.
You may opt out of arbitration within 30 days of first using the Services by emailing us with “Arbitration Opt-Out” in the subject line.
12. Miscellaneous
Governing Law: These Terms are governed by Georgia law, USA.
Severability: If one part is unenforceable, the rest remains valid.
Assignment: We may transfer these Terms; you may not without our consent.
Force Majeure: We are not liable for delays caused by events outside our control (e.g., natural disasters, strikes, pandemics).
Entire Agreement: These Terms are the entire agreement between you and WOA regarding use of the Services.
13. Contact Us
For questions, feedback, or legal notices, contact:
TailorStep, LLC (d.b.a WOA Shoes)
Email: privacy @tailorstep.co